Patricia A. Gabow, MD, MACP
Patricia A. Gabow, M.D. was CEO of Denver Health from 1992 until her retirement in 2012, transforming it from a department of city government to a successful, independent governmental entity.
Philip L. Goodman MS, RRT
As the Director of the Lean Systems Improvement Department at Denver Health from 2006 to 2013, Goodman provided the leadership and...
Patty Gabow and Philip Goodman have succinctly captured the enormous power of Lean management as applied to health care. In the process they provide exercises which can deepen the readers’ grasp of concepts and tools. Notably, the accomplishments they document have been achieved in safety net institutions – a challenge and inspiration to everyone who works in such settings: even with constrained resources we can get better outcomes for our patients by systematically reducing waste and improving reliability.